Hi. I've had an issue for the past few weeks where the camera details disappear. This seems to happen when launching Blackvue Downloader. In the start-up, there is an error message after "Settings Found & Loaded", which reads "Caught Exception upgrading Data:Object reference not set to an instance of an object." If I click on "Camera Details", I just get a white screen.
I can get it to work again by re-adding the camera details, but then it fails again next time I launch the app.
I have upgraded to Windows 11 if that might be causing issues? I think I upgraded a week or two before this issue started though. Around the time this issue started, I also installed/updated Google Drive, but I don't have anything to do with Blackvue Downloader stored in a location synced with Google Drive. The other Windows updates that occured around this time were the standard ones, including .NET updates. I can't think of any other major software changes around that time.
I have attached my logs in case they are of assistance.
Camera settings keep disappearing
Camera settings keep disappearing
- Attachments
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- BlackvueDownloader.log.zip
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Re: Camera settings keep disappearing
Further to this, I've just checked the settings.json file. It was empty and had a date modified back when this issue started - even though I'd re-added the camera a couple of times. I renamed the file and Blackvue Downloader re-created it when launched. I added the camera details again and the data is now in the settings file. I closed and reopened the app. So far, so good. I'll report if the settings disappear again.
Re: Camera settings keep disappearing
Thanks for the details/log
Interesting.
Seems to have lost settings or access to settings. May be something up with the application installation. We have seen this before with Windows updates/changes; and that may be at play here.
Probably would try uninstalled/deleting app from computer and reinstalling completely from store. May fix - and please let me know.
Remember to - from the ? Options screen can backup and restore settings. Would pay to make a backup.
Sent from my iPad using Tapatalk
Interesting.
Seems to have lost settings or access to settings. May be something up with the application installation. We have seen this before with Windows updates/changes; and that may be at play here.
Probably would try uninstalled/deleting app from computer and reinstalling completely from store. May fix - and please let me know.
Remember to - from the ? Options screen can backup and restore settings. Would pay to make a backup.
Sent from my iPad using Tapatalk
Re: Camera settings keep disappearing
Just seen your reply - that’s good. Seems like somehow the settings file got destroyed and that was causing this issue. May see if can protect that moving forward.
Don’t forget - about the backup/restore settings. Occasionally windows updates do something similar (well one did once - but maybe again, who knows) so pays to have a backup somewhere. Setting up cameras is a bit of pain…
Glenn
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Don’t forget - about the backup/restore settings. Occasionally windows updates do something similar (well one did once - but maybe again, who knows) so pays to have a backup somewhere. Setting up cameras is a bit of pain…
Glenn
Sent from my iPad using Tapatalk
Re: Camera settings keep disappearing
Just an FYI - had the same thing happen again during the recent Windows 11 update. (The one that finally adds the time and date to screens other than the primary screen.) Fortunately I took your advice and made sure I backed up the camera settings.
I'm guessing this would be pretty hard to troubleshoot!
I'm guessing this would be pretty hard to troubleshoot!
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- Posts: 1
- Joined: Tue May 10, 2022 6:43 am
Re: Camera settings keep disappearing
Thankfully my camera config is quite easy. My settings are removed/deleted after reboot as well.
Re: Camera settings keep disappearing
I would guess that having settings disappear once following a massive windows update, is different to them not saving at all.
I would presume in your case - it will be user permissions setting, or a wider group policy causing the issue.
Glenn
Sent from my iPad using Tapatalk
I would presume in your case - it will be user permissions setting, or a wider group policy causing the issue.
Glenn
Sent from my iPad using Tapatalk